Returns & Refunds Policy

Our goal is to enlist happy customers. If you have concerns or questions, please do not hesitate to reach out to us at (912) 512-5462 or eric@fivehivesandvines.com.

Returns and refunds are determined by item eligibility by category. Specific policies are outlined below:

Apparel & Merchandise (Hats, Shirts, etc.)

• Return Window: Returns are accepted within 30 days of delivery.

• Item Condition: Items must be unworn, unwashed, and in their original packaging with tags attached.

• Return Method: Items can be returned by mail or in person at our tasting room.

• Return Shipping Fees: Customers are responsible for return shipping costs.

• Restocking Fees: No restocking fees.

• Refund Processing: Refunds will be credited to your original payment method within 10 business days of receiving the returned item.

• How to Initiate: Email us at eric@fivehivesandvines.com with your order number to receive the return shipping address and instructions.

Alcoholic Beverages (Mead)

• All Sales Final: Due to health, safety, and local liquor regulations, all alcohol sales are final. Mead cannot be returned or exchanged once the order has been processed for shipping.

• Cancellations: Orders may be canceled at any time prior to shipment. Once an order is in transit, it cannot be canceled.

Damaged, Leaking, or Incorrect Items

• Regardless of product category, if your order arrives damaged, leaking, or incorrect, please contact us at eric@fivehivesandvines.com or (912) 512-5462 within 7 days of delivery.

• Please include your order number and photos of the damaged or incorrect item so we can immediately issue a replacement or refund.